Confirmed reservations can be canceled or Rescheduled by writing an email to bookings@wildvalley.in.
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On Cancellation of any reservation at any point in time, a minimum charge of 3% on the total package amount is applicable, towards the payment gateway/transaction charge, irrespective of the date of reservation & the date of cancellation.
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Apart from transaction charges, below are the applicable cancellation charges
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If the cancellations are made 15 days before the check-in date, 30% of the total package amount will be considered a cancellation charge.
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If the cancellations are made 7 Days to 14 days before the check-in date, 50% of the total package amount will be considered a cancellation charge.
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If the cancellations are made 2 days to 6 days before the check-in date, 75% of the package amount will be considered as a cancellation charge & rescheduling will not be offered.
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If the cancellations are made 48 hours before the check-in date, 100% of the package amount will be considered a cancellation charge & rescheduling will not be offered.
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In case of a No-Show, there will not be any refund or rescheduling.
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If reservations are made for any Special Events Like “The new Year Event”, or “Christmas”, or for any festivals, etc., cancellations & rescheduling are not allowed.
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In case there are any applicable refunds against cancellations, the refunds will be made to the same payment mode which was used for making the reservations.
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Applicable refunds will be processed within 3 to 7 working days.
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For the convenience of our customers, we have introduced a Free Re-Scheduling policy which is subject to slot availability.
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Any reservation can be rescheduled but only once.
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Free rescheduling is available if the same has been requested before 7 days of the check-in date only.
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Re-scheduled check-in date must be within 60 days from the current check-in date.
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At the time of the re-scheduling request, customers have to settle 100% of the package amount.
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Re-scheduling is allowed only once for any reservation.
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Re-scheduled reservations can not be canceled or further rescheduled.
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In case of any dispute or further clarifications, please feel free to write us at bookings@wildvalley.in, with the Subject:- Payment/Refund Dispute.
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